Help Center

1. Ensure all the essential elements are correctly and completely filled,eg. name,address and phone number.

2. Customers are responsible to know the local customs clearance regulations and government policies before your purchase in case any restrictions.

3. Customers are responsible for possible duties, taxes, customs clearance fees and any special documents(eg.invoices) as requested by country laws.

4. All the available products will be tested, packed and shipped out in 1-3 working days after the payment is confirmed.

5. Logistic tracking would be available in a few days after delivery time. Customers can check it out on this website. https//www.17track.net/en

6. We offer China Post Registered Air Mail or ePacket as international standard shipping(10-60 working days). Any delays may be caused by force majeure like weather or customs.

7. We highly recommend you Express shipping if you are in urgent need.

LAST BUT NOT LEAST,due to a force majeure situation entirely resulted from the corona virus epidemic, customers from some countries like Brazil,may need to pay extra shipping fee because in which only express is available. The shipping and custom regulations vary from country to country , and by the epidemic too.

Please don’t hesitate to CONTACT US if you meet a serious logistics delay or look for any further information.

We accept PayPal.

Please make the payment within 3 days, or the order will be invalid or cancelled.

Orders can be cancelled only before delivery.

It usually takes the PayPal system a few hours to confirm orders,and a few days to refund.

Customers can return the package in 7 days without reasons.

If what you received is detective,we will replace the item(subject to availability)  without additional charge, or refund at buyers discretion.

If the return is NOT caused by product quality, customers will be responsible for the return shipping charge and a certain amount of restocking fee.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method  for goods - we will ship your package within 3 business days.

Our support team is always happy to guide you at any step! Please feel free to contact us!

When You Order

The following information is required to fulfill your purchase order:

· Full delivery address with contact name and telephone number

· Invoice address (if other than delivery address)

· Purchase order number

· Email address for receiving order confirmation

International taxes might be applied depending on your country's taxes policy.

There is tax threshold and it varies differently from country to country. 

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Working Time - Online Customer Service

Monday to Friday 9:00-18:00 GMT+8 except holidays.
Email : support@transtechobby.com

TransTEC is a worldwide well known manufacturer in Shenzhen China, specialized in the research, design and production.Its enterprise commitment is to provide clients with the best flying experience.

1.With years of experience in production:

FPV Tiny Drones &Racing ,Freestyle ,Training quads,Carbon Fiber Cut and craft

and all parts related in quads, such as Flight Controller / ESC / LED

Industry application drone (Plant protection UAV)

(First Person View FPV racing race RC drone Tiny whoop Quadcopter miniquads 

multicopter multirotors UAV and accessories)

Popular quads:

Laser、Lightning、Demon、 Bettle

All products are tested by TransTEC Professional Racing Team and famous pilots.

2.Complete self-designed racing drones for world championship

- China national team、China dragon team、Taiwan World champion professional team

- Team Canada

- DCL China (international top competition)

and many other talented pilots.

3.Manufacturing Service:

Technical service Supplier

ODM/OEM